Ordering Information and Returns Policy:
Payment Terms: We accept PayPal, MASTER CARD, VISA, AMERICAN
EXPRESS, & DISCOVER.
Individual customers must prepay for all orders, either by
check, money order, or credit card or PayPal. If paying by money order or
check, please Check Out and click on the mail order link for a mail order
or contact email@example.com
for a mail order invoice.
Shipments: As part of our service to you, orders will be sent
by FedEx, UPS or USPS, to all states in the continental United States.
Most items shipped within 48 hours. For items returned not due to
our error, shipping charges will be billed when reshipped. Damages must
be reported to us upon receipt of package(s) within 72 hours. Shipping
& Handling charges are not refundable.
Sales Tax: Illinois
shipments are subject to State Sales tax.
Defective Merchandise: We will gladly replace the item at no
charge if notified within 72 hours of delivery.
Special and Custom Orders: There are no returns on special
and/or custom orders or opened items specifically sent as sealed packages
(as stated in the item description.) All incontinent care and bathroom
safety items can not be returned for health and safety reasons.
Returns: All returns must be made within 21 days. Please
make sure that you get prior authorization within 21 days from the shipping
date. For returns please contact firstname.lastname@example.org
for RMA number. No returns
will be accepted with out the RMA. Please make sure that you let us know
the reason for the return, and return the item in its original packaging.
We are sorry, but used products will not be accepted for return. No
returns are accepted if product is not in good and resalable condition,
MUST be in original manufacturer’s packaging with all
documentation. We cannot accept returns on disposable incontinence
supplies, respiratory care items, wound care products, and toileting
products. Return shipping is paid for by the customer and original
shipping fees are non refundable.
Returns are subject to a return processing and restocking fee ranging
ranging from 10% to 18% depending on the product and how we are required
to process it. We will advise you of the fee at the time of the RMA