Tired of paying too much for healthcare supplies? We sell quality name brand equipment and supplies at discount prices and deliver them right to your door.

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Ordering Information and Returns Policy:

Payment Terms: We accept PayPal, MASTER CARD, VISA, AMERICAN EXPRESS, & DISCOVER.

Individual customers must prepay for all orders, either by check, money order, or credit card or PayPal. If paying by money order or check, please Check Out and click on the mail order link for a mail order or contact joy@bethmansales.com for a mail order invoice.

Shipments: As part of our service to you, orders will be sent by FedEx, UPS or USPS, to all states in the continental United States. Most items shipped within 48 hours. For items returned not due to our error, shipping charges will be billed when reshipped. Damages must be reported to us upon receipt of package(s) within 72 hours. Shipping & Handling charges are not refundable.

Sales Tax: Illinois shipments are subject to State Sales tax.

Defective Merchandise: We will gladly replace the item at no charge if notified within 72 hours of delivery.

Special and Custom Orders: There are no returns on special and/or custom orders or opened items specifically sent as sealed packages (as stated in the item description.) All incontinent care and bathroom safety items can not be returned for health and safety reasons.

Returns: All returns must be made within 21 days. Please make sure that you get prior authorization within 21 days from the shipping date. For returns please contact joy@bethmansales.com for RMA number.  No returns will be accepted with out the RMA. Please make sure that you let us know the reason for the return, and return the item in its original packaging. We are sorry, but used products will not be accepted for return. No returns are accepted if product is not in good and resalable condition, MUST be in original manufacturer’s packaging with all documentation. We cannot accept returns on  disposable incontinence supplies, respiratory care items, wound care products, and toileting products.  Return shipping is paid for by the customer and original shipping fees are non refundable.

Returns are subject to a return processing and restocking fee ranging ranging from 10% to 18% depending on the product and how we are required to process it. We will advise you of the fee at the time of the RMA request.